Refund & Return Policy

At SparklesGlowShop, we want you to love your new blanket! Please review our return and refund policy below so you know what to expect if you have a concern about your order.

1. Return & Refund Eligibility

Please contact sparklesglowshop@gmail.com within 7 days of receiving your order to request a return or report an issue. Include your order number, a description of your concern, and clear photos if your blanket arrived damaged, defective, or incorrect.

For an ordinary return, blankets must be unused, unwashed, and in their original condition and packaging, free of odors, stains, pet hair, or other signs of use.

Please obtain approval before mailing anything back. Reporting an issue does not automatically mean a refund has been approved.

2. Damaged, Defective, or Incorrect Items

Please inspect your blanket when it arrives and contact us within 7 days if it is damaged, defective, or different from what you ordered.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.

Please keep the item and packaging until we provide instructions. These reporting timelines do not limit rights available under applicable law.

3. Return Shipping

For approved returns, we will provide a prepaid return label. The cost of that label will be deducted from your refund, and we will disclose the amount before you proceed.

Original shipping charges are non-refundable for change-of-mind returns

Please package your blanket securely and keep your return tracking information.

4. Refund Process

Once we receive and inspect your returned blanket, we will notify you whether your refund is approved or declined.

Approved refunds will be issued to your original payment method within 7 business days of approval. Your bank or payment provider may require additional time to post the credit.

If a return is not required, we will explain when your approved refund will be issued.

5. Non-Returnable & Non-Refundable Items

The following are not eligible for ordinary returns or change-of-mind refunds:

• Gift cards.

• Clearance items and items clearly marked final sale.

• Used, washed, stained, or damaged blankets after delivery.

• Blankets with odors, pet hair, or other signs of use.

• Pre-orders purchased with the waiting period disclosed before checkout.

Pre-orders cannot be canceled or refunded for a change of mind or because of the disclosed waiting period. If we cannot ship within the stated timeframe, we will provide the required delay notice and cancellation/refund options described in our Shipping Policy.

These exclusions do not apply where a remedy is required by law, including qualifying issues with defective, damaged, or incorrect merchandise.

6. Questions About Your Order

We’re here to help! Please email sparklesglowshop@gmail.com with your order number and concern so we can review your request.

Thank you for supporting SparklesGlowShop. We appreciate your business and the opportunity to help make your experience a positive one!