Shipping Policy

 

Thank you for shopping with SparklesGlowShop! We appreciate your support and want you to feel informed about your order. Please review the information below before purchasing.

For questions or assistance, email sparklesglowshop@gmail.com with your order number.

Order Processing

In-stock orders are usually processed within 2–5 business days, Monday through Friday, excluding holidays.

Processing time is separate from shipping time. Processing is the time needed to prepare your order; shipping is the time your package spends traveling with the carrier after it has been shipped.

Pre-orders follow the timeline stated in their product listing rather than our standard processing window.

Pre-Order Shipping

Pre-order items are clearly identified before purchase in the product title, selected option, and/or product description. Please review the information for your selected item carefully.

Unless the listing states otherwise, pre-orders have an estimated arrival time of 2–3 weeks from the date of purchase. The listing’s stated timeline takes priority and explains the expected shipping or delivery timeframe.

Pre-orders are not eligible for cancellation or refunds 

Once purchased, you agree with the estimated timeframe displayed on the products title and description. 

If we cannot ship within the stated timeframe, we will contact you with an updated estimate and the option to agree to the delay or cancel the unshipped item for a refund, as required by applicable law. If we cannot fulfill your pre-order, we will refund the unfulfilled item.

Shipping Carriers & Costs

We ship through UPS, USPS, or FedEx. Shipping charges and any available delivery estimates are displayed at checkout before you complete your purchase.

Carrier delivery estimates begin after shipment and are not guaranteed. Weather, holidays, carrier disruptions, and other circumstances may affect delivery.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow time for the carrier to scan your package and update its tracking.

A tracking number being created does not necessarily mean the carrier has received the package.

Shipping Address & Corrections

Please double-check your shipping address before placing your order, including your street address, apartment or unit number, city, state, and ZIP code.

If your address is incorrect or incomplete, email sparklesglowshop@gmail.com within 24 hours of placing your order and before it is fulfilled. Include your order number and complete corrected address.

We will do our best to make the correction, but changes cannot be guaranteed once an order has been fulfilled or shipped. The 24-hour correction window does not guarantee that your order will remain unfulfilled for 24 hours.

Refused, Undeliverable, or Returned Packages

If a package is refused or returned to us, please contact us to arrange redelivery.

If the return resulted from information entered incorrectly by the customer—such as a missing apartment number, insufficient address, or incorrect ZIP code—the customer is responsible for the additional shipping charge. We must receive the returned package and payment for reshipping before sending it again.

If the return resulted from an error made by our store, we will cover the reshipping charge.

A refused or returned package does not automatically qualify for a cancellation or refund. Any refund eligibility remains subject to our refund policy and applicable law.

Lost, Delayed, or Damaged Packages

We do not control carrier operations and are not responsible for carrier delays or for packages stolen after delivery to the correct address.

If your package appears lost, arrives damaged, or is marked delivered but cannot be located, please contact the carrier and email us with your order number. We will help review tracking information and assist with an eligible carrier claim.

For damaged packages, please keep the packaging and send clear photos of the packaging and item.

Refunds or replacements for missing or damaged shipments will be reviewed based on the circumstances, available tracking information, carrier investigation, and applicable law. This policy does not exclude responsibility for errors made by our store or rights customers have under applicable law.

Order Questions & Payment Disputes

If you have a concern about your order, we kindly encourage you to contact us so we can review it and work toward a resolution.

If a payment dispute is filed, we may provide the payment processor with relevant records, including the product listing and pre-order disclosures shown at purchase, order confirmation, customer communications, and shipment or delivery information.

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact Us

We’re happy to help! Please email sparklesglowshop@gmail.com and include your order number so we can assist you.